OTRS 3.0: Agent notes by email

OTRS 3.0: Agent notes by email - notifications -

My goal is that agents can attach notes to tickets by email.
I have set up a second email address ticket notes @ ... which is filtered by a postmaster filter, in this way I will X-OTRS- [FollowUp-] ArticleType to Note-Internal and X-OTRS- [FollowUp-] SenderType Agent and email is attached as an agent note, which is mentioned in the subject Is on the ticket. This works very well, the problem is that the subsequent notification emails are not agent :: followup and agent :: addNote type is misleading my agents is.

Can anyone tell me what am I missing?

Followup is when a user mails email to you. You want to set the header. Set this field: X-OTRS-FollowUp-ArticleType
See the code:
ArticleType = & gt; $ GetParam {'X-OTRS-FollowUp-ArticleType'}, Also see:

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OTRS 3.0: Agent notes by email - notifications -

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